Refund policy
Refund & Return Policy
At Gear & Glam, we want you to be completely satisfied with your purchase. We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact our customer support team at info@gearandglam.co.nz.
- Return Address: All authorized returns must be shipped to our primary business office at: 56 Kedleston Drive, Christchurch, Canterbury.
- Return Shipping Costs: Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect. Shipping costs are non-refundable
- Please note: Items sent back to us without first requesting a return will not be accepted.
Damages, Defects, and Incorrect Items
Please inspect your order immediately upon delivery. If the product is defective, damaged, or if you receive the wrong item, contact us straight away at info@gearandglam.co.nz so we can evaluate the issue, provide a free replacement, or issue a full refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted and processed, you can make a separate purchase for the new item on our store.
Exceptions & Non-Returnable Items
For hygiene and health safety reasons, opened or used beauty, cosmetics, and skincare products cannot be returned unless they are faulty or not as described. We also do not accept returns for gift cards.
(Note: Sale items are fully eligible for returns under our standard 14-day window, provided they meet the original condition requirements listed above).
Refund Processing Time
We will notify you once we have received and inspected your returned item to let you know if your refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the transaction to your account.